These reports present the findings of the 2019 survey of the legal needs of individuals in England and Wales. The survey was jointly commissioned by, and undertaken on behalf of, the Law Society and the Legal Services Board by YouGov plc.
The vast majority of clients are happy with the services they receive, although there was a noticeable gap in satisfaction with regulated and unregulated providers, the largest ever survey of people’s legal needs has revealed.
The challenge for consumers is that for every experienced and expert unqualified lawyer there are many people doing conveyancing that should not be let near an electric kettle, let alone a conveyancing transaction.
A proptech platform for sales agents that hopes to significantly reduce agents’ fall-through rates has signed up former Douglas & Gordon director and Viewber co-founder Ed Mead help launch the business.